Customer Service Representative

Website Working World

Job Title: Customer Service Representative

Job Duration: Temporary to Hire

Pay Rate: $13.75-$17.40 BOE

Hours: 8AM – 5:15PM (Monday – Friday),  8:30AM – 12:15PM (Saturday)

Location: Crystal Lake, IL

Requirements: 

  • 1 year previous Customer Service experience
  • Sound judgement in decision making, abiding appropriately to established guidelines and procedures
  • tact and diplomacy in dealing with customers, employees, and management
  • Strong organizational skills
  • Strong communication skills and refined telephone etiquette
  • Ability to work under pressure
  • Proficient computer skills
  • Detail oriented
  • Ability to work in a team environment
  • Professional appearance
  • Knowledge of bank regulations
  • Knowledge of the Bank’s products and services
  • Problem solving skills
  • Flexibility and ability to multi-task
  • Strong knowledge of the bank’s identity theft best practices, policies, and procedures
  • High school diploma or GED preferred
  • Financial institution experience preferred

Job Description: 

  • Greet customers as they enter the bank lobby and direct them appropriately.
  • Assist customers with account-related inquiries.
  • Research and resolve customer issues, acting as the customer’s liaison between other bank departments when necessary.
  • Consistently meet or exceed goals as set by the Customer Service Manager.
  • Consistently demonstrate designated Customer Service behaviors.
  • Respond to fraudulent transaction inquires, initiating affidavits and Reg-E disputes as necessary.
  • Cross-sell the bank’s products and services based on customer needs.
  • Perform customer requested research, including printing statements and check images.
  • Notify the appropriate personnel of required adjustments as reported by customers.
  • Contact customers to obtain necessary signatures on items with missing or irregular signatures.
  • Assist in identifying compromised Debit card numbers, contacting potential victims, and completing appropriate actions to reissue cards.
  • Input new Debit and ATM cards into Passport System.
  • Perform all requested maintenance to Debit and ATM cards in the Passport System.
  • Open, Close and perform all requested maintenance on personal and commercial safety deposit boxes.
  • Allow customers in and out of their safety deposit boxes.
  • Maintain familiarity with bank policies and procedures, including but not limited t the safety deposit area.
  • Adhere to all bank policies and procedures.
  • Complete all BAI and other training courses as assigned by their due dates.
  • Act as backup to the Switchboard Operator.
  • Perform and assume other duties as assigned.

 

To apply for this job email your details to jkuffel@work-world.com

Customer Service Representative