Customer Service Representative

Website Working World

Job Title: Customer Service Representative

Job Duration: Temporary to Hire

Pay Rate: $25-34k/year

Hours: 8:30AM – 5PM

Location: Lake in the Hills, IL

Requirements: 

  • High school diploma or equivalent
  • Previous Customer Service experience
  • Previous experience with construction, construction equipment, building materials or steel buildings is preferred
  • Familiarity with CRM platforms and basic computer operation
  • Ability to build rapport with clients
  • Strong work ethic
  • Organized and detailed oriented
  • Adaptable to frequent changes
  • Excellent verbal and written communication skills
  • Must be fluent in English

Job Description: 

  • Ensure that all company contact is managed professionally and promptly.
  • Present and sell company products to new and existing customers.
  • Respond to inbound prospect inquires.
  • Resolve customer inquires.
  • Make follow-ups to pursue prospects and keep customers aware of latest developments.
  • Present company marketing materials.
  • Participate in marketing feedback, creation and planning.
  • Assist with order placement.
  • Record and submit custom quote requests.
  • CRM entries and updates.
  • Participate in product and processes training.
  • Answer inbound calls.
  • Respond to routine emails, website inquires and social media messages.
  • Process new orders.
  • Other duties as assigned.

To apply for this job email your details to jkuffel@work-world.com

Customer Service Representative