Customer Service

Website Working World

Job Title: Customer Service

Job Duration: Long Term Temporary (3-4 months)

Pay Rate: $13-$15

Hours: 8:15am-5pm

Location: Crystal Lake, IL

Requirements: 

  • High School diploma or equivalent
  • 1-2 years experience using Microsoft Outlook, Excel and Word
  • 1-2 years experience in a customer service, retail sales, marketing or related occupation
  • Positive, professional friendly attitude
  • Outstanding written and verbal communication skills
  • Demonstrated problem-solving mindset and skill set
  • Demonstrated experiencing as a self-motivated member of a work team
  • Experiencing using NetSuit, various shipping, or Salesforce Desk software is preferred
  • Data analysis, corrective action/preventive action experience is preferred

Job Description: 

  • Preserve and enhance customers’ satisfaction
  • Assisting customers via phone and email
  • Responsible for the timely resolution of customers’ issues by engaging other departments
  • Researching orders
  • Blocking and replacing cards
  • Using Service Level Agreements (SLAs) and other measurements of success
  • Work as part of a team to ensure every customer issue is resolved quickly, discretely and with a positive, friendly attitude

To apply for this job email your details to jkuffel@work-world.com

Customer Service