Part Time General Office

  • Part Time
  • Temp to Perm
  • Marengo, IL

Website Working World

Job Title: General Office

Job Duration: Temporary to Hire

Pay Rate: $13-$14/hour

Hours: Part time – 20-25 hours per week

Location: Marengo, IL

Requirements

  • High school diploma or equivalent
  • Intermediate knowledge of concepts, practices, and procedures related to HVAC
  • Excellent customer service skills
  • Detail orientated
  • Ability to multitask
  • Proven ability to process high volumes of work with great accuracy
  • Basic knowledge of Microsoft Office applications (Outlook, Excel and Word)
  • Excellent written and verbal communication skills

Job Description: 

  • Provide fast, friendly and fun customer service to both internal and external customers.
  • Communicate with technicians and other departments via email, text message, and phone.
  • Answer incoming calls, emails, and text messages to close out calls for technicians and sales.
  • Maintain scheduled calls on the dispatch board making sure that all calls are scheduled to the appropriate technician and update customers as needed on the ETA of the technician.
  • Answer incoming calls from customers related to service, billing, and other departments.
  • Make outbound calls to schedule, confirm, and survey upcoming or completed appointments.
  • Manage customer concerns and work to resolve them efficiently and effectively.
  • Other assigned duties as directed by management.

To apply for this job email your details to jkuffel@work-world.com

Part Time General Office