Customer Service

  • Full Time
  • Temp to Perm
  • McHenry, IL

Website Working World Staffing Services

Job Title: Customer Service

Location: McHenry, IL 60050

Pay Rate: $18.00

Hours: 8:00am – 5:00pm

Job Description:

  • Professionally resolves issues by phone in accordance with company policies and procedures
  • Actively participates in continuous improvement to systems, identifying opportunities to enhance the quality of service and customer interactions
  • Promptly, responsibly, and accurately handles phone calls per the departmental protocol while considering the best interests of the company and our customers
  • Conducts detailed product resolution specific to warranty guidelines
  • As part of continuous quality improvement, documents customer interaction and reports suggestions and complaints including any instance of injury
  • Collects and maintains customer records as part of the customer relations management software
  • Investigates and resolves product and return inquiries
  • Routinely achieves department metrics
  • Researches order fulfillment requests and investigates status inquires
  • Actively assists in problem solving; achieve first call resolution
  • Represents the company professionally. Avoids negative or misleading information or connotation, while striving to stay within the parameters of our policies and procedures
  • Adheres to the Customer Service Attendance Standard guideline
  • Complies with all federal, state, and local laws and regulations
  • Follows all Company rules and regulations, including health and safety rules
  • Successfully interacts with employees at all levels
  • Regular, reliable performance of all job duties
  • Travel as may be required to meet business and customer expectations
  • Performs all other duties as assigned or as may be required from time to time

Qualifications:

  • Minimum one year experience as a Customer Service Representative preferred but not required; measured by metrics desired
  • Strong multi-tasking and computer skills to navigate multiple systems
  • Ability to cope with a fast-paced environment
  • Ability to resolve issues using problem solving logic and troubleshooting skills
  • Flexible and team oriented
  • Excellent verbal and written communication skills
  • Ability to manage multiple conflicting priorities
  • Experience working in an environment with global objectives
  • Must be able to read, understand and communicate in English
  • Apply principles of logical thinking to solve practical problems
  • Must be able to occasionally lift and/or move up to 10 pounds

To apply for this job email your details to kmatyas@work-world.com

Customer Service