Customer Service

Job Title: Customer Service

Location: McHenry, IL 60050

Pay Rate: $18.00

Hours: 8:00am – 5:00pm

Job Description:

• Professionally resolves issues by phone in accordance with company policies and procedures
• Actively participates in continuous improvement to systems, identifying opportunities to enhance the quality of service and customer interactions
• Promptly, responsibly, and accurately handles phone calls per the departmental protocol while considering the best interests of the company and our customers
• Conducts detailed product resolution specific to warranty guidelines
• As part of continuous quality improvement, documents customer interaction and reports suggestions and complaints including any instance of injury
• Collects and maintains customer records as part of the customer relations management software
• Investigates and resolves product and return inquiries
• Routinely achieves department metrics
• Researches order fulfillment requests and investigates status inquires
• Actively assists in problem solving; achieve first call resolution
• Represents the company professionally. Avoids negative or misleading information or connotation, while striving to stay within the parameters of our policies and procedures
• Adheres to the Customer Service Attendance Standard guideline
• Complies with all federal, state, and local laws and regulations
• Follows all Company rules and regulations, including health and safety rules
• Successfully interacts with employees at all levels
• Regular, reliable performance of all job duties
• Travel as may be required to meet business and customer expectations
• Performs all other duties as assigned or as may be required from time to time

Qualifications:

• Minimum one year experience as a Customer Service Representative preferred but not required; measured by metrics desired
• Strong multi-tasking and computer skills to navigate multiple systems
• Ability to cope with a fast-paced environment
• Ability to resolve issues using problem solving logic and troubleshooting skills
• Flexible and team oriented
• Excellent verbal and written communication skills
• Ability to manage multiple conflicting priorities
• Experience working in an environment with global objectives
• Must be able to read, understand and communicate in English
• Apply principles of logical thinking to solve practical problems
• Must be able to occasionally lift and/or move up to 10 pounds