Order Management Assistant

  • Full Time
  • Long Term Temporary
  • Richmond, IL

Website Working World Staffing Services

Job Title: Order Management Assistant

Job Duration: Temporary – 6 months minimum

Pay Rate: $23.00/hour

Hours: 8:30am – 5:00pm

Location: Richmond, IL

Job Description:

  • Responds to customer request and order-related inquiries, and addresses customer satisfaction issues and manage execution of order from entry to shipment tracking
  • Ensures order requests are in compliance with company policies and practices; Assists in-process troubleshooting as required
  • Effectively engage with internal customers and partners, lenders and internal departments including shipping, finance, materials, technical support, service, sales and marketing, legal and other departments as business needs require
  • Troubleshoot and analyze complex problems including escalations
  • Provide customer related reports to management, sales and customer as needed/required
  • Represent the department in cross functional meetings as required
  • Participate/Lead departmental projects are required
  • Other duties as required

Qualifications: 

  • High School Diploma required (College degree in related discipline preferred: Business Administration/Customer Service or Supply Chain Management)
  • 2+ years of related work experience; preferably in a manufacturing company
  • Excellent PC skills, especially SAP & Microsoft Office applications such as Excel
  • Able to apply problem solving logic and can take the lead on solving problems
  • Ability to work both as part of a team and as an individual for extended periods of time
  • Ability to work well under pressure, effectively manage priorities, and maintain professionalism during stressful situations
  • Acts as escalation focal point for internal customers, working closely with customer service personnel
  • Strong written and verbal communication skills

To apply for this job email your details to kmatyas@work-world.com

Order Management Assistant