Technical Service Dispatcher

  • Full Time
  • Temp to Perm
  • Elgin, IL

Website Working World Staffing Services

Job Title: Technical Service Dispatcher

Job Duration: Temporary to Hire

Pay Rate: $19.00-$21.00/hour

Hours: 6:00am – 3:00pm

Location: Elgin, IL

Job Description: 

  • Monitors and directs daily work flow for Companies USA technicians.
  • Communicate with technicians in a professional manner to schedule service calls, preventative maintenance and/or installations.
  • Answer service requests, questions and basic troubleshooting for operational issues
  • Communicate with our customers in a professional manner
  • Schedules service calls and preventive maintenance for technicians based on priority, PM Program and location
  • Dispatches information necessary to complete a service call to the technicians in designated areas
  • Closes calls, inputs data into Navision when finished
  • Manage telephone calls professionally, efficiently and with good communication skills.
  • Product knowledge
  • Monitors the dispatch board to ensure service calls and preventive maintenance are being scheduled and completed
  • Updates and maintains dispatch board weekly.
  • Performs miscellaneous clerical tasks as assigned by Dispatch Supervisor
  • Arrange travel for technicians to assist in other areas as needed
  • Works with various department to ensure timely and accurate reporting of customer’s issues
  • Troubleshoot problems over the phone
  • Perform other duties as assigned

Qualifications:

  • High school graduate or equivalent
  • Prior experience as a dispatcher or work experience in similar service position
  • Able to promote a teamwork environment
  • Experience in a Customer Relations related role
  • Computer literate and skilled (Microsoft Word, Excel and Outlook)
  • Able to communicate clearly and give instruction.
  • Able to multi-task.
  • Able to keep records and write reports.
  • Able to handle difficult customers with diplomacy and tact
  • Professional demeanor
  • Able to plan jobs and carry out from concept to completion.
  • Must have excellent problem solving skills, be creative when necessary.
  • Able to perform duties under pressure in a fast pace production environment
  • Able to promote a teamwork environment
  • Working knowledge of Excel, Word, Outlook and data entry and reporting applications
  • Must be available to work flexible schedules, including some overtime and rotating weekends.
  • Ability to lift up to 50 pounds

To apply for this job email your details to kmatyas@work-world.com

Technical Service Dispatcher